Frequently Asked Questions
Everything you need to know about our luxury perfumes, shipping, and returns.
Are Valerian Noir Perfumes perfumes 100% authentic?
Yes! Every perfume in our collection is 100% authentic, imported directly from authorized brand distributors or handcrafted by master perfumers in our certified formulation laboratory.
What is the estimated delivery time for my order?
We offer Express Delivery (2-3 business days across major Indian metros) and Standard Delivery (5-7 business days across India). Same-day delivery is available in Hyderabad for orders placed before 12 PM.
What payment methods do you accept?
We accept UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay), Net Banking via Razorpay, and Cash on Delivery (COD) across India.
Can I return or exchange a perfume if I do not like the scent?
We offer a 7-day hassle-free exchange policy for unopened perfume bottles with intact seal tags. For opened products, we offer sample discovery kits with every purchase so you can sample the scent before unboxing.
How should I store my perfumes to preserve scent longevity?
Keep your perfume bottles in a cool, dry place away from direct sunlight and humidity. Avoid storing them in bathrooms or near window sills.
How do I apply coupon codes at checkout?
During checkout, enter your promo code (e.g. WELCOME10, VALERIAN20, or FLAT500) into the Coupon Code field and click Apply. Your order discount will calculate automatically.